Seven Reasons Manufacturers Need Managed Services

  1. Skilled Resources: With an experienced managed services partner, manufacturers gain access to technologists with diverse experiences and depth of knowledge that can help them balance their IT needs with effectively running a manufacturing business.
  2. Lower Costs: These experienced, efficient technology experts are likely a fraction of the cost of full-time employees staffed round the clock thanks to managed services’ shared resource model.
  3. Best Practices: No more cutting corners. Professional managed services providers (MSPs) adhere to proven industry standards like the Information Technology Infrastructure Library’s (ITIL v3) best practices; Companies that operate on a global basis should also be able to deliver a common services platform that is consistent across all geographies, yet is flexible enough to meet unique regional needs.
  4. Proactive vs. Reactive Management: MSPs can offer detailed performance reviews that allow manufacturers to examine operational analytics and address issues proactively before a major service outage is experienced.
  5. Guaranteed Uptime: Using a managed services provider reduces the risk of downtime by properly managing physical, storage, and fixed network assets.  All changes are captured in an auditable configuration management database (CMDB) for compliance purposes, and stringent SLAs can be custom tailored to the organization’s needs.
  6. Predictable Costs: By embracing a managed service model, manufacturers can simplify budgeting with more predictable monthly costs for technology management.
  7. Time Savings: Knowing that they have a robust, reliable infrastructure in place puts the manufacturer’s struggle of prioritizing IT needs in the past. Previously overworked IT employees can now redirect their efforts to more value-added activities, focusing their time and attention on supporting business initiatives and building competitive advantage.

Touch on a frustration? Spark an interest? Reach out today! Call 317-524-5700 to learn more about Diverse Tech Services proven solutions for manufacturers.

Save Time and Money With Managed IT Services

the idea!If there is one thing most small businesses can agree on, it is that time equals money. Small business owners are often in the position of wearing many different hats throughout their day. This is the nature of the small business and while expected, is not always the best way to distribute one’s time. In order for a small business to be successful and remain competitive in an industry, the owner must be able to designate time to focus on growing and building the business. In many cases small businesses fail as a result of being unable to handle emergencies or other situations that are simply beyond the control and expertise of the owner. Leveraging managed IT services can help. Read more

Should You Hire Or Outsource to an External IT Service Provider?

ITprofessional-armscrossedMost small business owners handle all aspects of their businesses, including but not limited to, acting as the head of every business services department, often filling production and administrative roles as well. This will work for as long as a small business is in lean mode; without employees. When the business grows and you must start hiring staff, would you prefer to use your business-building time on handling technology issues and maintenance or growing your business – shoring up sales and marketing efforts, focusing on providing excellent levels of customer service, and making connections in your community? Unless you are an Information Technology Service Provider yourself, chances are your time will be much better spent on the latter – so why not outsource to an external IT Service Provider? Read more

Cut Our Technology Support Costs By Over 55%!

If you want to generate new sales and save time upgrading your technology, read on…July-Image

“There is certainly a cost associated with hiring Diverse Tech Services. However, when we did a cost analysis, just like we do every day in our engineering consulting work, we found that it is pretty simple to look at and easy to justify bringing on an outside firm. In calculating this decision to hire Diverse, we determined that this will cut our technology support costs by over 55 percent! We also really like the fact that you folks are proactive in taking care of the computers.”

—Fred Nichols, VP of Business Development, Wilcox Environmental Engineering

Businesses Lose $24 Billion in Productivity Annually From Winging IT Management

A new Microsoft backed research study discovered that SMBs worldwide fritter away some $24 billion in productivity annually by assigning non-technical personnel to manage their IT environments. Read between the lines, and the study makes the case for small businesses to more effectively leverage Managed Service Providers and cloud solutions.

Some highlights of the study’s findings:

  • On average, involuntary IT managers lose about 300 hours per year of business productivity while managing IT
  • 36 percent of involuntary IT managers feel that IT management is a nuisance
  • 26 percent indicated they don’t feel qualified to manage IT
  • 60 percent of  want to simplify their company’s technology solutions to alleviate the difficulty of managing IT day-to-day Read more

How To Avoid The Top 4 Budget Busting, Stress-Inducing Mistakes When Moving Your Office

Moving is always a pain in the rump, but it doesn’t have to be a horrific, expensive experience. The number one lament from someone who’s experienced a “bad” move is, “I didn’t know I needed to” followed closely by “I completely forgot that”  In other words, it’s what you don’t do that makes the move a disaster. March-Image

To make your move easy and effortless, here are the 4 most common mistakes to avoid:

Mistake #1 — Not Using A Checklist
This may seem like a no-brainer to those who manage projects, but project management may not be a forte of someone placed in charge of your move (like an office admin). Even those who use a list typically fail to make the list detailed enough.

Mistake #2 — Trying To Save Money By Moving Your Own Computer Network
Don’t ask your staff to disconnect, move and reconnect computers, phones and other devices just to save a few bucks. You’ll frustrate them and end up with phones ringing at the wrong extension, lost cables, and workstations that get dropped rendering them useless. You don’t want to let the movers do this job either; they may be great at moving furniture, but a network is a lot more sophisticated and sensitive. Be smart and hire an IT pro to pack and move your network.

Mistake #3 — Not Hiring The RIGHT IT Firm To Move Your Network
Make sure you know what to look for when outsourcing the move. A few things to look for would include references from other clients, proof of insurance, a service level guarantee limiting the amount of time you are down, and a professional, organized approach to quoting the move. A real pro will insist on visiting your current location as well as your new location to conduct a detailed site survey. NEVER hire anyone who wants to quote moving your network over the phone. Additionally, look for an IT company that will apply the charges for conducting your site survey against the total cost of the move if you choose them.

Mistake #4 — Not Giving Your Phone, Internet And Cable Vendors Enough Advance Warning
80% of unexpected communications, blackouts and cost overruns on network moves are caused by failure to properly plan voice, data and electrical installation in advance. Just because the prior tenant had computers and telephones is no guarantee that the cabling is suitable for your phones and your computer network. Advance planning will help you avoid emergency rush fees or band aid fixes to make things work.

Internet and telephone connections require as much as six weeks advance notice to be installed, tested and ready the day you move in.

And if you are building a new office, don’t leave it up to the builder to decide how many power outlets, network and phone connections you will need. Remember, changes and additions after the walls are up are at your expense. With printers, scanners, faxes, and other technologies connecting directly to the network these days, the rule of thumb of one electrical outlet, one phone and one network connection per employee is woefully outdated.

16 Critical Questions You MUST Ask Before Hiring Any IT Company

If You Depend On Your Computer Network To Run Your Business, This Is One Report  You DON’T Want To Overlook!

This free report will explain in simple, non-technical terms what you need to look for when outsourcing your IT support, as well as cost-saving strategies, insider tips and 16 revealing questions you MUST ask any computer consultant before giving him access to your computer network. If your current guy can’t answer a confident “Yes” to all 16 of these questions, it might be time to look for someone else. Read more