Seven Reasons Manufacturers Need Managed Services

  1. Skilled Resources: With an experienced managed services partner, manufacturers gain access to technologists with diverse experiences and depth of knowledge that can help them balance their IT needs with effectively running a manufacturing business.
  2. Lower Costs: These experienced, efficient technology experts are likely a fraction of the cost of full-time employees staffed round the clock thanks to managed services’ shared resource model.
  3. Best Practices: No more cutting corners. Professional managed services providers (MSPs) adhere to proven industry standards like the Information Technology Infrastructure Library’s (ITIL v3) best practices; Companies that operate on a global basis should also be able to deliver a common services platform that is consistent across all geographies, yet is flexible enough to meet unique regional needs.
  4. Proactive vs. Reactive Management: MSPs can offer detailed performance reviews that allow manufacturers to examine operational analytics and address issues proactively before a major service outage is experienced.
  5. Guaranteed Uptime: Using a managed services provider reduces the risk of downtime by properly managing physical, storage, and fixed network assets.  All changes are captured in an auditable configuration management database (CMDB) for compliance purposes, and stringent SLAs can be custom tailored to the organization’s needs.
  6. Predictable Costs: By embracing a managed service model, manufacturers can simplify budgeting with more predictable monthly costs for technology management.
  7. Time Savings: Knowing that they have a robust, reliable infrastructure in place puts the manufacturer’s struggle of prioritizing IT needs in the past. Previously overworked IT employees can now redirect their efforts to more value-added activities, focusing their time and attention on supporting business initiatives and building competitive advantage.

Touch on a frustration? Spark an interest? Reach out today! Call 317-524-5700 to learn more about Diverse Tech Services proven solutions for manufacturers.

Four Things That Happen When You Outsource

Upon partnering with an independent IT service, many changes are put into motion. With this newly acquired support system available to your company, the way in which you conduct business will be affected for the better. Here are just a few examples of what to expect after outsourcing your IT team.

You reduce labor costs.
Hiring and training new IT staff can become very expensive. Outsourcing lets employers focus their resources where they need them most, minus the training costs.

You level out the playing field.
Most small businesses cannot afford to staff the same amount of in-house support that you find at bigger companies, but when utilizing an independent IT support team, they gain access to the technology and expertise capable of keeping them neck-and-neck with bigger companies.

You stay focused on what matters most to your business.
Every business, no matter how large, has limited resources. Managers only have so much time to give. Outsourcing allows these managers more freedom to focus on their day-to-day priorities head-on, without the hassle of having to resolve technological issues themselves. By allowing a qualified managed services provider to handle your IT, this frees up your resources to concentrate on the areas that bring growth and success to your business.

You can implement new technology. Now.
An organized IT service has the resources and the ability to start new projects for your company right away. Taking on the same project with an in-house team could take weeks, burning time as you look for hires and money as you train your new members. When you outsource, your project can be tended to without bringing everything else to a halt.

Have an IT project planned in 2016? Looking to protect your data? Perhaps you need technology infrastructure management; Diverse Tech Services has you covered. Call us at (317) 524-5700 today for a free network audit and technology analysis.

Could Buying A Computer Actually INCREASE Your Cash Flow?

If you dread writing checks for a network upgrade because it hits your cash flow in a big way, then you’ll want to look into HaaS or “hardware as a service.”

HaaS is becoming a more common option for businesses because it allows you to pay for ALL your IT services – hardware, installation, security, backups, applications, Internet, etc. – as a flat-fee service, thereby eliminating the heavy cash-flow hit of upgrading or expanding a computer network and giving you the ability to write off 100% of your IT expenses without having to depreciate those assets over time. Additionally, your IT provider takes total responsibility for the maintenance of your network.

Like businesses that lease their equipment, HaaS customers pay monthly for their infrastructure. This allows them to keep more cash in their pocket and gives them the tax advantage of converting a typical capital expense into an operational expense. But unlike leasing, HaaS can also do the following:

  1. No More Expensive Surprise Upgrades. With HaaS, your computers are automatically replaced with new ones every 3-4 years, ensuring compatibility with almost any software refresh. No end-of-lease buyouts of outdated equipment or ever having to release equipment again.
  2. Warranties Are A Thing Of The Past. With a HaaS program, you get your equipment AND the service included in the monthly cost. Anything that goes wrong with the computer (like the inevitable computer crash just days after your warranty expires) is our problem to resolve. Plus, since HaaS computers are replaced on a regular schedule, you don’t have to settle for refurbished parts or old computers for long.
  3. One Easy Invoice. Purchasing via a HaaS program is like having a condo. You get control of what goes in it, but don’t have to worry about maintenance, building-code issues or updating the façade. Everything in one low monthly fee!

Looking to upgrade equipment while saving cash?
Call us today at 317-524-5700 to find out if HaaS is right for you.

 

3 Biggest Problems CEOs Have With Most IT Firms

If you are a highly successful, results-oriented CEO who wants to focus your time, energy and money on growing your company, but find yourself constantly distracted and slowed down by chronic computer problems and incompetent IT support, then you probably don’t need us to tell you how frustrating that is.

Our research shows that most successful Indianapolis CEOs have 3 big problems when dealing with most IT support companies. See if you agree…

Problem #1: You Have Constant Technical Problems.

Maybe you’ve experienced this yourself: you hire a so-called IT expert to support your computer network, but every time they “solve” a problem, two more crop up. Or the problem they were supposed to have solved keeps coming back again and again. Then, to add insult to injury, they don’t check their work, they keep charging you to come back and repair the same issues or they waste your time trying to explain why the problem is happening instead of just taking care of it.

Problem #2: They Don’t Understand How Critically Important Your Time Is.

If you’re like most busy executives we work with, you’re the most important player on the team, with multiple time-sensitive projects and critical deadlines that can NOT be missed, yet most computer guys don’t seem to understand this. When you call their office, you get voice mail. When they finally get around to calling you back, they waste your time with a million dumb questions and walking you through a number of mind-numbing tasks (like rebooting), wasting even MORE of your time while they try to get a clue. If they can’t fix your computer that way, then you have to wait around for them to show up, take it back to their office, fix it and bring it back – a process that could take days. Meanwhile, your blood pressure is going through the roof because you need to get back to work.

You shouldn’t have to tolerate this type of poor service. Our stance is that you shouldn’t be having those kinds of issues in the first place. Second, when you DO have a problem, it should be addressed IMMEDIATELY – not hours or days later.

Problem #3: Poor Communication And Service.

From arrogant technicians who talk over your head to zero communication on the status of your requests and projects, another BIG problem many business owners have with their IT person is poor communication skills. On top of that, NONE of them seem to understand basic business concepts and want to have a conversation about the technical details rather than just getting it done.

Imagine being able to just tell your consultant what you’re trying to achieve in your business and they make it happen – and provide REAL value by advising you on how to make those outcomes happen faster, cheaper and with less effort.

Get $250 Of FREE Emergency Support For Your Next Computer Crisis. Call Us Today To Find Out How (317) 524-5700!

 

Don't Upgrade Your Server Until You Read THIS!

Cloud computing is a concept that could save your business quite a bit of money on software, hardware, upgrades and services.

Instead of purchasing hardware and software for your office, with cloud computing you put your programs on a highly secure “super-server” online. All you need is an Internet connection to your office and you’re in business.

Here are 9 reasons why “cloud computing” has caught on OCM-CN
FAST with small to medium businesses, and why you might consider it too:

  1. Create An INSTANT Virtual Office. Access and work from any secure PC, laptop or device. If you have employees who travel, are in remote locations or ever need to work from home, this is an ideal solution.
  2. Save Hard Dollars On Software, Hardware And Support. Never purchase, install or maintain servers or other network equipment again.
  3. Less Downtime and Fewer Problems. Software in the cloud runs on extremely fast and reliable systems that include some form of redundancy. Compare that to your own server going down; until you get it fixed, you’re unable to work.
  4. Automatic Disaster Recovery. If we’ve said it once, we’ve said it 100 times: make sure you back up your data. But when your OG0-021 data is hosted in the cloud, the backup is done automatically for you and accessible from anywhere you work.
  5. Less Expensive To Scale Up Or Down. With cloud computing, you pay only for what you need and increase or decrease storage or resources when necessary.
  6. Hassle-Free Software. All of your software is loaded on a server in a datacenter and then shared over the Internet. There are no software disks to manage, organize or file.
  7. Environmentally Friendly. Cloud computing uses significantly less power in your office. You also won’t have to upgrade your hardware as often, which means fewer PCs, laptops and other components piling up in landfills.
  8. No More Expensive Software Upgrades. Networks in the cloud benefit from automatic software upgrades; best of all, they are done FOR you.
  9. Reduced Maintenance. When your software is in the cloud, patches are automatically applied, meaning fewer reboots and downtime for maintenance. It’s all taken care of for you.

Free Cloud Readiness Assessment And Cost Analysis

At no cost or

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obligation, our highly trained team of IT pros will come to your office and conduct a comprehensive Cloud Readiness Assessment to help determine if your business could benefit from moving to the cloud.

Get yours FREE today

Clouds in 2014 : A Small Business IT Forecast

A recent small business survey shows companies plan to reduce in-house IT resources and move to the cloud in 2014 to save money and stay connected to customers. This post includes highlights from an article posted on SmallBusinessComputing.com,  where their contributing editor, Pedro Hernandez wrote about the survey conducted by j2 Global, a cloud service provider and the digital media company behind eFax, Campaigner and KeepItSafe.   Read more

Should You Hire Or Outsource to an External IT Service Provider?

ITprofessional-armscrossedMost small business owners handle all aspects of their businesses, including but not limited to, acting as the head of every business services department, often filling production and administrative roles as well. This will work for as long as a small business is in lean mode; without employees. When the business grows and you must start hiring staff, would you prefer to use your business-building time on handling technology issues and maintenance or growing your business – shoring up sales and marketing efforts, focusing on providing excellent levels of customer service, and making connections in your community? Unless you are an Information Technology Service Provider yourself, chances are your time will be much better spent on the latter – so why not outsource to an external IT Service Provider? Read more

Cut Our Technology Support Costs By Over 55%!

If you want to generate new sales and save time upgrading your technology, read on…July-Image

“There is certainly a cost associated with hiring Diverse Tech Services. However, when we did a cost analysis, just like we do every day in our engineering consulting work, we found that it is pretty simple to look at and easy to justify bringing on an outside firm. In calculating this decision to hire Diverse, we determined that this will cut our technology support costs by over 55 percent! We also really like the fact that you folks are proactive in taking care of the computers.”

—Fred Nichols, VP of Business Development, Wilcox Environmental Engineering

Businesses Lose $24 Billion in Productivity Annually From Winging IT Management

A new Microsoft backed research study discovered that SMBs worldwide fritter away some $24 billion in productivity annually by assigning non-technical personnel to manage their IT environments. Read between the lines, and the study makes the case for small businesses to more effectively leverage Managed Service Providers and cloud solutions.

Some highlights of the study’s findings:

  • On average, involuntary IT managers lose about 300 hours per year of business productivity while managing IT
  • 36 percent of involuntary IT managers feel that IT management is a nuisance
  • 26 percent indicated they don’t feel qualified to manage IT
  • 60 percent of  want to simplify their company’s technology solutions to alleviate the difficulty of managing IT day-to-day Read more

How To Avoid The Top 4 Budget Busting, Stress-Inducing Mistakes When Moving Your Office

Moving is always a pain in the rump, but it doesn’t have to be a horrific, expensive experience. The number one lament from someone who’s experienced a “bad” move is, “I didn’t know I needed to” followed closely by “I completely forgot that”  In other words, it’s what you don’t do that makes the move a disaster. March-Image

To make your move easy and effortless, here are the 4 most common mistakes to avoid:

Mistake #1 — Not Using A Checklist
This may seem like a no-brainer to those who manage projects, but project management may not be a forte of someone placed in charge of your move (like an office admin). Even those who use a list typically fail to make the list detailed enough.

Mistake #2 — Trying To Save Money By Moving Your Own Computer Network
Don’t ask your staff to disconnect, move and reconnect computers, phones and other devices just to save a few bucks. You’ll frustrate them and end up with phones ringing at the wrong extension, lost cables, and workstations that get dropped rendering them useless. You don’t want to let the movers do this job either; they may be great at moving furniture, but a network is a lot more sophisticated and sensitive. Be smart and hire an IT pro to pack and move your network.

Mistake #3 — Not Hiring The RIGHT IT Firm To Move Your Network
Make sure you know what to look for when outsourcing the move. A few things to look for would include references from other clients, proof of insurance, a service level guarantee limiting the amount of time you are down, and a professional, organized approach to quoting the move. A real pro will insist on visiting your current location as well as your new location to conduct a detailed site survey. NEVER hire anyone who wants to quote moving your network over the phone. Additionally, look for an IT company that will apply the charges for conducting your site survey against the total cost of the move if you choose them.

Mistake #4 — Not Giving Your Phone, Internet And Cable Vendors Enough Advance Warning
80% of unexpected communications, blackouts and cost overruns on network moves are caused by failure to properly plan voice, data and electrical installation in advance. Just because the prior tenant had computers and telephones is no guarantee that the cabling is suitable for your phones and your computer network. Advance planning will help you avoid emergency rush fees or band aid fixes to make things work.

Internet and telephone connections require as much as six weeks advance notice to be installed, tested and ready the day you move in.

And if you are building a new office, don’t leave it up to the builder to decide how many power outlets, network and phone connections you will need. Remember, changes and additions after the walls are up are at your expense. With printers, scanners, faxes, and other technologies connecting directly to the network these days, the rule of thumb of one electrical outlet, one phone and one network connection per employee is woefully outdated.