With Diverse Tech Services’ TotalCare solution you have an entire IT team from executive strategic planning to help desk support at your fingertips and ready to help you. At DTS we don’t just provide you with one solution and then stop. With our TotalCare solution, we provide end-end solutions that meet your strategic and technological needs.
Specialists at using best in class technical solutions to create and support industry leaders, Diverse Tech Services is armed with a team of experts who take a “CTO to Wrench Turner” approach to supporting your network infrastructure that will take the burden of business technology off your shoulders so that you can focus on strategic goals that grow your business.
Even when you sleep, our help desk team doesn’t. Many of our clients run multiple shifts and/or maintain global operations, so 24/7 support is a critical requirement. DTS meets that need with an experienced team of help desk support specialists staffed and available when you need us.
With TotalCare, we assign an experienced field engineer who gets to know your business, your processes, and your people. Backed by the HDLive/365 help desk team, DTS provides proactive support not seen with other providers. Although TotalCare includes a predetermined amount of onsite daily, weekly or monthly support, we can certainly adjust the assigned time to meet your business needs.
Through our Remote Monitoring & Management services, we provide a centralized software deployment service and a 24x7x365 proactive alert system, so you never have to worry about antivirus, spam, or malware infecting your systems or networks. At Diverse Tech Services, we ensure your antivirus licenses and definitions are always up to date, so we can better protect your bottom line as part of our proactive IT services. In order to ensure your workstations and devices are running at peak performance, we maintain a minimal footprint with our antivirus solutions.
At DTS failure is simply not an option. We can recover your data from nearly any IT disaster that may strike. You never know when that may happen, so we work with you to be proactive in avoiding a disaster, but if it does happen, then we’ll be there with our backup and disaster recovery services, either on-site or in the cloud.
At Diverse Tech Services, we manage your network and your security. For us, the two go hand in hand, which is why we provide customer wireless design solutions that focus on reducing response time, lowering production downtime, and improving efficiency and production, and we help you select the best firewall solution for your needs.
When we manage your technology infrastructure, we assume the responsibilities for vendor management of your current relationships with your licensing, ERP provider, phone provider, and more. We do this so that you don’t have to.