Managed IT services in Indianapolis, made complete.

Complete IT is the DTS standard for operating business technology responsibly. We assess the business, understand its risks, and take responsibility for the support, protection, and ongoing improvement the environment requires, at one predictable monthly price.

Start a Strategic Tech Conversation See what Complete IT includes ↓

Designed around your business. Operated to the DTS standard. Owned by one accountable team.

Indiana’s Largest MBE-Certified IT Provider

25+ years Indiana operations

4.9 Stars · 144 Google Reviews

Sourcewell Awarded Contract

Businesses do not have to design their own IT operating model.

Traditional managed services often turn professional decisions into a menu. Necessary capabilities become optional line items, and customers are left to evaluate the controls, tools, and coverage they hired a professional to provide. DTS assesses the business, prepares the operating model, and includes what the outcome requires.

Included because the outcome requires it

Business risk and technology leadership24/7 help desk support and expert escalationMicrosoft 365, identity, and cloud backupSecurity controls, countermeasures, and 24/7 monitoringBusiness continuity and recoveryVendor, licensing, and lifecycle ownershipRoadmaps, reporting, AI, and automation

Complete IT

The right controls. Far fewer IT headaches.

DTS owns the operating practices, security controls, response capabilities, and technology behind the agreement. That means fewer line-item debates, fewer vendor handoffs, and one capable team responsible for keeping the environment working, protected, and improving. AI and automation speed the routine work so our specialists can focus on the issues that matter.

The outcomeOne well-run environment.
One accountable partner.

What Complete IT includes.

Most of our customers come to us from somewhere else: a provider that stopped showing up, a stretched internal team, or technology nobody truly owned. This is the daily work we take on. Each card shows the difference in how we do it.

Helpdesk and User Support Fast response, self-service, and automation close the routine quickly. The time saved goes to your people. More detail Helpdesk and User Support Response time gets measured, so we run 24/7 intake, self-service, and automations that close routine issues fast. The real value is the time that frees for genuine user support, because those conversations show us how technology is actually working for your business. That learning drives the roadmap. Support FAQs Back

Endpoint Management We procure, configure, secure, and manage every device across its whole life. More detail Endpoint Management We source hardware at the right price, configure and secure each device to standard before it reaches a desk, then keep it patched, monitored, and on a lifecycle plan, so replacement is scheduled instead of sudden. Procurement Lifecycle planning Endpoint protection Back

Microsoft 365 Tenant Administration Table stakes, done well. Then we help you get everything your licenses already include. More detail Microsoft 365 Tenant Administration The tenant is the backbone for everything the company does, so we administer it and we secure it. We also help you use what you already pay for. New customers are often paying for capability nobody switched on, and we regularly find savings there. Microsoft 365 practice Tenant security Back

Network Monitoring and Support Everything stays connected and flowing the way it should, watched around the clock. More detail Network Monitoring and Support Monitoring keeps uptime, traffic, and performance visible so problems surface before people feel them. We participate in shared responsibility models, and every environment we support gets secured. You do it or we do it, but it gets done. Our 24/7 SOC takes that watch to another level. Network operations 24/7 security operations Back

Backup and Business Continuity Tested backup, rehearsed recovery, and a plan for the day that is not ordinary. More detail Backup and Business Continuity Backups only matter if the restore works, so we test them. Continuity planning covers systems, vendors, and people, and recovery gets rehearsed instead of improvised, so an outage or an incident becomes an interruption rather than a crisis. Backup and continuity Incident readiness Back

Network Coordination We orchestrate outcomes across every vendor and partner, and chase down the loose ends. More detail Network Coordination Technology outcomes usually involve carriers, software vendors, and specialty providers. We coordinate all of it. Where a need sits outside our practice, we bring a proven partner and stay accountable for the result. Your team stops chasing vendors, because that is our job. Fractional leadership Back

IT Planning and Roadmap Where you are today, what is working, what is not, and what comes next. More detail IT Planning and Roadmap Planning starts with a straight read on the current environment, then becomes a living roadmap reviewed with you on a regular rhythm. Budgets, risks, and projects stop being surprises. This work is a core part of our fractional leadership offer. Fractional leadership Back

Fractional Technology CxO CIO, CTO, CISO, CDO, and CAIO judgment, sized to your business. More detail Fractional Technology CxO Growing businesses need executive technology judgment more often than they need another executive salary. We serve as your fractional technology CxO, orchestrating technical outcomes, translating them for the leadership table, and owning the follow-through. Leadership practice Back

Support and cybersecurity share one operating responsibility.

A support team touches identity, devices, permissions, email, applications, vendors, and data every day. Those same systems define the attack surface. Complete IT manages them as one operating environment, so every support action follows the protective foundation built for the business.

External threat actorsBusiness email compromise, credential theft, malware, ransomware, exploitation, and data theft are addressed through layered prevention, detection, monitoring, response, and recovery.

People and accessIdentity, offboarding, privileged access, training, and policy keep permissions intentional and help people work safely.

Shadow ITApps, devices, and vendors are brought into a visible inventory with clear ownership and a practical path to approved use.

Shadow AITeams receive an approved path to useful AI. DTS governs access and data handling so an unsanctioned tool does not become a data leak or loss of intellectual property.

Operational interruptionMonitoring, vendor coordination, backup, continuity planning, and recovery protect the work when technology or a provider fails.

Business changeHiring, growth, new locations, customer requirements, and new technology are assessed against the operating model before they create avoidable friction.

Defense built around observed adversary behavior. We evaluate how an adversary could gain initial access, execute code, maintain access, elevate privileges, steal credentials, move laterally, collect or exfiltrate data, and create impact. DTS then selects and operates the countermeasures needed to model, harden, detect, isolate, deceive, evict, and restore across the environment.

Explore our cybersecurity services →

Confidence comes from the judgment behind the system.

Competency

The breadth to provide the CIO, CTO, CISO, CDO, and CAIO judgment a growing business needs, from a frontline question through architecture, security, data, automation, and executive planning.

Reliability

A documented, monitored, tested environment that works on an ordinary Tuesday and has a plan for the day that is not ordinary.

Trust

A partner that makes professional recommendations, explains the trade-offs, coordinates the vendors, and accepts responsibility for operating and improving the environment.

Complete means the important decisions have been considered together, the environment is operated to a professional standard, and one capable team is accountable for the result.

Proof our customers put their names on

GP Mfg. needed an IT partner we could trust to support our growth, improve security, and modernize the working environment while reducing unnecessary cost. DTS helped create a smoother, more scalable technology foundation and reduced cost more than 30% compared to our prior tech management provider. Better outcomes, lower cost.

30% lower cost than the prior provider

Felix QuasniczkaPresident, GP Manufacturing

Cybersecurity

A security assessment that finds what is exposed

A car dealership believed it had 10 devices on its network. Our security assessment found 45, along with unsupported servers and credentials already exposed on the dark web, then handed leadership a prioritized plan to fix the worst first, before any of it became an incident.

45 devices found where 10 were expected Read the full story →

Instead of helping our families, we were searching for paper. Now that time goes back to our families.

Christi StolteOccupancy Supervisor, Fort Wayne Housing Authority

Automation

A manual workflow, automated end to end

A printing company’s orders used to be moved by hand. We built a secure integration that sends each order straight to production, with retries and safeguards, so staff stop rekeying and orders stop stalling.

Read the full story →

We look forward to adding your story here.

Every story above started with a business deciding it deserved better technology outcomes. Yours can start the same way.

Start the conversation

How we engage.

If you want to understand where you stand, we want to help you establish a useful starting point. When a business is ready to move, we can also reduce the contractual friction that delays better support and protection.

Start with a straight read

01 Security posture self-checkScore your security posture in three minutes, no email required. When you want the verified picture, we run a full assessment across your environment, tenant, endpoints, and applications.Start the self-check → 02 AI readiness reviewA practical conversation about useful outcomes, data, permissions, governance, and whether the business is ready to proceed.Check your readiness → 03 SharePoint optimization reviewA review of structure, permissions, search, and workflow friction to identify practical improvements.Request the review →

Ready to move? We lower the friction

Month-to-month contractingAvailable for qualifying new Complete IT relationships that need flexibility while trust is being established.

Existing contract buyout optionsQualifying new customers may receive transition assistance toward an existing provider commitment, so stronger support and protection begin before the prior term ends.

These are current introductory offers and may evolve as capacity and program terms change. Some starting reviews are provided without a separate consulting fee because a clear baseline helps both sides decide what comes next. More substantial work and transition assistance may be structured as credits within an approved engagement. Scope, eligibility, and financial terms are documented before work begins.

Questions buyers ask about Complete IT

Straight answers about the model, Microsoft 365, security, pricing, and getting started.

What is Complete IT?

Complete IT is the DTS standard for operating business technology responsibly. DTS assesses how the business works and what it needs to protect, then selects and operates the support, security controls, response capabilities, technology, and improvement practices the environment requires. The customer receives one accountable partner and a predictable flat monthly price instead of assembling a service from a menu.

What is a Microsoft 365 tenant, and who should manage it?

A Microsoft 365 tenant is the private cloud environment that holds your users, email, Teams, SharePoint, OneDrive, licenses, security settings, and access policies. It needs active administration because licensing, permissions, identity, backup, security, and employee changes drift over time. For covered users, DTS manages the tenant as part of Complete IT so support, security, and governance are owned together. Business calling can live in the same environment through Microsoft Teams Phone, set up and run as part of the same practice.

How is Complete IT priced?

Complete IT uses a flat, predictable monthly price based on the number and type of covered users and endpoints, plus the shape of the environment. We define the complete coverage before you decide, so the plan and its value are transparent from the start. Month-to-month pricing may be available for qualifying relationships.

Does DTS replace internal IT or work alongside it?

Either. DTS can operate as the whole IT function or work beside an internal team that needs broader coverage, deeper specialties, after-hours operations, or executive technology leadership. Ownership is explicit, so every issue has a clear team responsible for the outcome.

How does Complete IT address shadow IT and shadow AI?

Complete IT brings devices, applications, vendors, access, and AI use into a governed operating view. We give people an approved path to useful tools, set practical rules, and watch where business data moves. Visibility and usable alternatives help adoption stay safe, productive, and aligned with the business.

Does Complete IT include cybersecurity?

Yes. Every Complete IT managed-support relationship includes the protective foundation: identity, email, endpoints, networks, backup, monitoring, security operations, readiness, and response controls matched to the covered users and endpoints. Companies that keep an internal or third-party help desk can also engage DTS for Protect separately; Complete IT clients receive support, security, and improvement as one managed operating model.

What introductory and onboarding options may be available?

DTS currently offers useful starting points such as a security posture scan, AI readiness review, or SharePoint optimization review. Qualifying new Complete IT customers may also have access to month-to-month contracting or existing-contract transition assistance. We distinguish clearly between a review provided without a separate consulting fee, a credit applied to approved work, and a paid engagement before work begins.

Where to go next

Complete IT connects into deeper practices. These are the three our customers explore most.

DTS security operations analyst monitoring live threat dashboards

Give us the opportunity to show you the difference.

Tell us how the environment works today. We will give you a straight read on the strengths already in place, what can be strengthened first, and what Complete IT would look like for your business.

✓A plain-language read on what to fix first
✓Scope, eligibility, and terms documented before any work begins
✓One conversation, no obligation

Start here

Get a Straight Read

Tell us a little about the business and we will take it from there.