The IT partner Midwest housing authorities trust to keep the focus on families
Managed IT, security, and practical records modernization built around how your staff serve families. We take the technology off your plate so your team can stay on the mission.
What we hear from the housing authorities we work with
A housing authority’s work is people, not paperwork. Staff help families navigate programs, manage eligibility and occupancy records, handle inspections and rent portions, and respond to time-sensitive needs. Housing authorities consistently tell us the same thing: technology matters because it supports that work, and even a small technology problem can pull a staff member away from a family.
Much of that work grew up on paper, inches-thick family files spread across folders, shared drives, and storage areas. COVID forced a near-overnight move to digital, and many authorities have improvised ever since without a real structure underneath. The result is everyday friction: time lost searching for a document, continuity that breaks when someone changes roles, and hybrid work limited by whether a file can be reached from home.
We treat taking that off your plate as the job. Most of our work happens before anyone picks up the phone. We monitor and support the systems your team depends on and resolve most issues before they reach a staff member, so the focus stays on families. Steady, proactive, and in your corner is what housing authority leaders tell us they want from an IT partner.
What a housing authority is measured on
We measure our own work by what your agency is measured on.
Time on families
The hours your team spends helping people, not searching for paper or fighting technology.
Access to records
Authorized staff going straight to the right file instead of hunting through folders and storage.
Continuity through change
Knowledge that stays with the agency when an employee changes roles, not in one person’s memory.
Audit and retention readiness
Records organized so reviews, retention, and information requests are straightforward.
Where technology gets in the way
The friction we see most often at housing authorities, and what a practical foundation fixes.
Paper and scattered records
Family files spread across folders, shared drives, and storage. We help build a searchable structure around how staff already work.
Continuity that breaks on transitions
When a staff member leaves, so does the knowledge of where things live. We make records findable by anyone authorized.
Hybrid work stuck on paper
Staff working from home cannot reach a physical file. A digital foundation supports access from the office and from home.
Requests that pull staff off mission
A formal records request can send several people searching cold storage. Searchable records make retrieval fast.
Sensitive documents that need judgment
Some material should be reviewed but not kept in the file. We design for human review where judgment is required, not blind automation.
Aging, unsupported systems
Equipment and software held together past their life become a quiet risk. We plan and right-size replacements before they fail.
What we do for housing authorities
Our IT services for housing authorities are built around the mission and how your staff work, each tied to an outcome, not a tool list.
Managed IT and
24/7 helpdesk
Day-to-day support and proactive monitoring for the people and systems your agency runs on. See our managed IT services.
Practical records modernization
A searchable digital records foundation built around how staff understand family files, simple to adopt and flexible to grow.
Security and data protection
The information on the families and individuals you serve, protected with the controls that stop the most common incidents. Part of our cybersecurity work.
Backup and continuity
Records and the systems your programs run on backed up and recoverable, so a failure is a setback, not a shutdown. See backup and recovery.
Email and identity security
The controls that stop the stolen login and the convincing email, the most common way in.
Technology procurement
Hardware and software sourced and planned, with cooperative purchasing where it fits. See technology procurement.
Technology that follows the work, not the other way around
When Fort Wayne Housing Authority set out to move off paper, the goal was not the most complex system. It was a practical foundation: simple enough for staff to adopt, structured enough to trust, and flexible enough to grow. Working with DTS, they built a searchable digital records foundation around the way staff already understood family files, rather than forcing the organization into someone else’s structure.
The approach went live for new records and lets older paper phase out over time through normal retention, so the agency made real progress without disrupting the work of serving families. Just as important, it preserves human judgment. Some material needs review but should not remain in the file, so the design keeps a person in the loop where sensitive information requires it, rather than automating that decision away.
That is how we approach records work for any housing authority. Start where it helps most, keep it usable day to day, and let the structure grow as you do.
Before the new foundation, a single records request could send several staff into cold storage for old paper instead of helping families. The principle that guided the work: people stay in control of the technology, not the other way around.
Instead of helping our families, we were searching for paper.
We won’t be doing that in the future.
What better looks like
The difference a practical foundation makes, in the agency’s own terms.
Working around paper
- Documents spread across folders, drives, and storage
- Continuity lost when a staff member changes roles
- Hybrid work stuck behind physical files
- A records request that sends staff into cold storage
- Sensitive documents handled without a clear process
With DTS
- A searchable foundation built around how staff work
- Records anyone authorized can find
- Access from the office and from home
- Fast retrieval when a request comes in
- Human review kept where judgment is required
How it starts
A calm, practical start. No rip-and-replace, and no disruption to serving families.
Walkthrough
We see how your staff actually work and where documents and risk live today.
Prioritized plan
A practical plan that starts where it helps most and fits the budget.
Phased go-live
We stand up the foundation going forward and let legacy paper phase out over time.
Steady support
Proactive monitoring and a team that already knows your agency.
Questions housing authorities ask us
Do we have to scan every old paper file to get started?
How do you handle sensitive documents that need review?
Can staff use it from home?
How does cooperative purchasing work for us?
How do you protect the data on the families we serve?
Are you a fit for a smaller authority?
Let’s keep your team focused on families
Tell us how your agency works and we will give you a straight read on what would actually help. No sales pitch, no commitment.
- ✓A walkthrough of how your staff handle records and where the friction is
- ✓A plain-language read on records, security, and continuity
- ✓No changes to your environment without your approval
- ✓Works alongside your current IT staff or provider
Request your review
Request an IT and records review
We respond within one business day.